《饭店服务英语（第3版）》设4个专题共25个单元，每个单元包括单元要点、模拟训练、拓展阅读、综合练习4个部分。书后附有饭店服务英语常用专业词汇。 《饭店服务英语（第3版）》配有音频二维码，扫描后可直接播放，作为听、说训练素材。 《饭店服务英语（第3版）》还有酒店管理专业微信教学平台、Abook数字课程及智能备课系统作为资源支撑，助力本专业信息化教学，具体获取方式请见“郑重声明”页的资源服务提示。 《饭店服务英语（第3版）》可作为高等职业院校、高等专科学校、成人高等院校、应用型本科院校饭店管理与服务专业及相关专业的教学用书，也可供五年制高等职业学校、中等职业学校学生使用，还可作为饭店从业人员的业务培训教材和参考读物。
Workshop One English for Front Office
Unit 1 Room Reservation
Unit 2 Reception
Unit 3 Bell Service
Unit 4 Money Exchange
Unit 5 Telephone Operator
Unit 6 Information
Unit 7 Complaints
Unit 8 Paying the Bill and Checking Out
Workshop Two English for Housekeeping Department
Unit 9 Room Cleaning
Unit 10 Guests' Requests
Unit 11 Laundry and Valet Service
Unit 12 Room Service
Unit 13 Lost and Found
Unit 14 Damage and Compensation
Unit 15 Problems and Maintenance
Workshop Three English for Food and Beverage Department
Unit 16 Table Reservation
Unit 17 Receiving Diners
Unit 18 Taking Orders and Recommendations
Unit 19 Chines Food Restaurant
Unit 20 Western Food Restaurant
Unit 21 Buffet and Coffee Shop
Unit 22 Complaints
Unit 23 Payment
Unit 24 Beverage Service
Workshop Four English for Other Department
Unit 25 Sample Dialogues for Other Department
Appendix Commonly Used Words and Terms in Hotels
References
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