《商务英语专业中高职一体化系列教材：工作场所交流技能》分两个部分，第一部分提供不同场景的工作场所对话(共45个)，内容涉及工作场所交流的各个方面，帮助学生获取大量的感性材料，又通过大量练习让学生巩固和运用所学的内容。第二部分介绍工作场所交流的各种专门技能，包括如何应用语言和非语言技能、如何加强团队交流、如何创造有利于交流的气氛、如何认识自己和他人、如何主持会议以及如何解决冲突等。
Part 1 Workplace Conve atio
Unit 1 Greetings and Introductio (Conve atio 1 - 8)
Unit 2 Informing and Explaining (Conve atio 9 - 16)
Unit 3 Making Requests (Conve atio 17 -24)
Unit 4 Resolving Conflicts(Conve atio 25 - 30)
Unit 5 Exchanging Ideas (Conve atio 31 - 35)
Unit 6 Giving and Receiving I tructio (Conve atio 36 - 40)
Unit 7 Workplace Interview (Conve atio 41 - 45)
Part 2 Workplace Communication Skills
Unit 1 Verbal and Nonverbal Skills (1)
Unit 2 Verbal and Nonverbal Skills (2)
Unit 3 Work Team Communication
Unit 4 Creating a Communication Climate
Unit 5 Working Together: Unde tanding You elf and Othe (1)
Unit 6 Working Together: Unde tanding You elf and Othe (2)
Unit 7 Conducting Meetings
Unit 8 Dealing with Conflict
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