《中等职业教育涉外呼叫服务系列教材:商务英语听打》内容就是注重培养涉外呼叫从业人员的英文听打能力，《中等职业教育涉外呼叫服务系列教材:商务英语听打》用十个单元的内容九涉外呼叫服务中的典型案例进行实训，注重训练学生对英文信息点得理解能力与收集能力，并能够填写信息单，为从事涉外呼叫行业大好基础。
《中等职业教育涉外呼叫服务系列教材:商务英语听打》由暨南大学出版社出版。
总序
前言
UNIT1 RECEIVING GUESTS
UNIT2 SERVING AT THE HOTEI
UNIT3 MAKING A SCHEDUIE
UNIT4 MAKING APPOINTMENTS
UNIT5 TAKING MESSAGES
UNIT6 DEAIING WITH CONFERENCE
UNIT7 HANDIING BUSINESS TRIPS
UNIT8 WORKING AT THE EXHIBITION
UNIT9 HANDIING ONIINE SERVICE
UNIT10 HANDIING AFTER-SAIE SERVICE
AUDIO SCRIPTS
KEYS
版权页：
Practice 5 Exhibition ReceptionSituation.When a seller es to the exhibition reception counter to pick up his badge, you need to check some information with him and answer his questions if necessary.
Task： Listen and take down the missing information in the form.
A： Good afternoon.
B： Good afternoon.Can I help you？
A： Yes.I want to pick up my badge.
B： May I have your name and confirmation number？
A： My name is 1 .I have registered 2 .This is a confirmation letter here.
B： Sir, your confirmation number is3 .I willprint out a badge for you now.
A：Thank you.And where can I find Zone B？
B：4 ：This is your badge.You can attend anexhibition with it.
A：How much is it？
B：It is5
A： Sounds great.Thank you very much.
B： You are wele.
Practice 6 Exhibition Reception
Situation：When a seller es to the exhibition raception counter to ask for the badge, you need to municate with him and answer his questions if necessary.
Task： Listen and take down the missing information in the form：
A： Good afternoon.
B： Good afternoon.Can I help you？
A： Yes：I want to pick up my badge.
B：May I have your name and confirmation number？
A： My name is 1 .I have registered 2 .This is3here：
B： Sir, your confirmation number is 3201189.I willprint out a badge for you now.
A： Thank you.And where can I find Zone A？
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