《外贸业务英文函电（第3版）/外贸英语经典系列教材》大体上可以分划为四个部分：（一）磋商和成交签订合同；（二）履行贸易合同，包括装运、支付、保险和索赔；（三）其他贸易形式信函；（四）电子邮件和传真。《外贸业务英文函电（第3版）/外贸英语经典系列教材》附有译文和练习参考答案，以便自学者翻阅参改、核对并比较自己练习中的差距，从而在学习中进一步领会和揣摩外贸业务英文函电的精髓。
Lesson One Business Letter： Its Writing and Layout
Lesson Two Export of Bitter Apricot Kemels to Denmark
Lesson Three Export of Canvas Wooden Folding Chairs to the United States of America
Lesson Four Import of Rock Phosphate from Canada
Lesson Five Shipment
Lesson Six Payment
Lesson Seven Insurance
Lesson Eight Claims
Lesson Nine Other Forms of Business
Lesson Ten Business Fax and E-mail
Key to Exercises
Text Translation
1. Prompt in action
Generally all sales contracts stipulate a period for either party to file a claim， and then that party must do it within the time limit. If a claim is filed against an insurance company， it must be done with in the period as provided for it in the insurance policy; otherwise the underwriter is entitled to refuse to settle the claim.The party responsible for the claim should take immediate action to make investigations， send prompt reply to the affected party， and solve the problem in accordance with the international trade usages or conventions.
2.Clear and complete in description
In a letter of claim， the affected party should give a clear description of the loss or damage he has incurred， and also state the reason why the addresses should be responsible for the loss or damage. It is more convincing if the affected party can provide the relevant evidences， a certificate of inspection for example， to support his claim or request. What is more， the claim made by the affected party must be clear and precise， so that nothing in the letter of claim sounds ambiguous and may possibly lead to misunderstanding.
3.Amicable in tone
Despite that dealing with a claim is no pleasant matter， we should be calm and reasonable in attitude when negotiating for a settlement.In a letter of claim， we must state our firm stand， but at the same time， should remain courteous， even when argumentation is inevitable.Being rude and emotional does not help to resolve a contradiction.
4.Accurate in quotation
Sometimes we have to cite some instances as evidences to support our proposition based on the sales contract or business correspondence.Normally each letter has its date or reference number. We must make sure what we are going to quote from.relevant letters， faxes or whatsoever and avoid getting them mixed up; otherwise we would be put in an awkward position.
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